POPIA Act

Protection of Personal Information Act (POPIA) Compliance Policy

Effective Date: [10/02/2025]
Last Updated: [10/02/2025]

1. Introduction

Welcome to SMG Plant (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect

We may collect the following personal information:

  • Name, surname, and contact details (phone number, email address).
  • Billing and shipping addresses.
  • Payment information (processed securely through third-party services).
  • Website usage data through cookies and analytics tools.
  • Any other information voluntarily provided through our contact forms or customer support.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill orders.
  • To provide customer support and respond to inquiries.
  • To improve our website and services.
  • To comply with legal and regulatory obligations.
  • For marketing purposes (only with your consent).

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service providers assisting with payment processing, order fulfillment, and website hosting.
  • Regulatory authorities if required by law.
  • Third-party marketing platforms (only with your consent).

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under POPIA

You have the right to:

  • Access, update, or correct your personal information.
  • Withdraw consent for marketing communications.
  • Request deletion of your personal data (subject to legal requirements).
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights are violated.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser.

8. Contact Information

If you have any questions about this policy or wish to exercise your rights, please contact us at:
Email: [[email protected]]

9. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

By using our website, you agree to the terms outlined in this policy.